FAQ'S

Q- How do i place an order?

Step 1: Go to one of our product pages
Step 2: Choose a product you like by clicking on it
Step 3: Click on "add to cart" button
Step 4: If you want to add other products to your cart, click on continue shopping button 
Step 5: Press on "Proceed to Checkout" button from the cart page.
Step 6: Fill in your personal info & address details. 
Step 7: Choose payment method "Cash on delivery (COD) or credit card."
Final Step: Click on "Place order" button

Done! Your order is now in our system and will be processed.

Q-I don't like ordering things online, what if anything goes wrong?

A- Here at Snuggs, you can choose to always pay on delivery. If there’s anything wrong with the product, we have a very simple return/exchange policy. You can get your full money back or exchange the product for a similar or a different one except for boxer shorts. (For hygiene purposes refunds and exchanges are not allowed for the boxer shorts.) 

Q- How do I exchange or return a product?

-If you received the item & would like to return or exchange it for any reason, you can do so by sending a message on our

Facebook page: https://www.facebook.com/snuggssa

or

through our contact numbers: +201159203560   &   + 201111232091

-If you paid for your order online using your credit card & would like to return the item & refund your money, your money will be refunded back to your credit card. Refund process will take 7-14 working days from the bank side.

-We cannot refund the money in cash if you paid online through your credit card.

- For hygiene purposes, refunds and exchanges are not allowed for the boxer shorts.